Howell
Wednesday, August 12th
2nd Shift
Tanya Tronco – Kitchen
Desiree Carbajal Young – Cashier
Tanya clocked in @ 1:53pm.
She was not in full uniform. She was missing her hat/visor and apron. Desiree clocked in late @ 5:13pm. She was not in full uniform. She was missing her hat/visor and apron.
Hours viewed – 4:00pm-6:00pm
4:00pm – Tanya is working alone. There are 2 tables of customers in the restaurant. Customers 1&2 are at a table together. They already finished their meal and paid @3:34pm. (Order #001-113673) Customers 3&4 are at a table together. Tanya greets them with waters ad gives them time to look over the menus while she stands at the counter.
4:08pm –
Tanya gets silverware and a cup of water and sets it at an empty table. She then gets a fresh sani-bucket ready.
4:12pm – Customers 1&2 leave. Tanya cleans off the table they left. An online order comes in. (DD Order #999-23967)
4:17pm –
Tanya gets a cup of coffee and sets it at the empty table she set the water on earlier. She then goes to the kitchen to work on the online order.
4:18pm – 2 people enter together to pick up the online order Tanya is still working on.
4:20pm –
Customer 5 enters and sits at the table with the water and coffee. (She is a regular) Tanya hasn’t rung in the order yet.
4:21pm – Customers 6&7 enter together and sit at a booth.
4:22pm – Tanya packs up the online order and hands it to the customers waiting for it and they leave. Tanya greets greets customers 6&7, gets them their drinks, then goes to the register to ring in their order. (Order #001-113676)
4:25pm – Tanya goes to the kitchen to work the order.
4:27pm – Customer 8 enters and sits at a booth.
4:29pm –
Customer 5 leaves. Tanya plates the order for customer 6&7 and takes it out to them.
4:30pm – Tanya greets customer 8. She gets him a drink then goes to the register to ring in his order. (Order #001-113677) Tanya then goes to the kitchen to work on the order.
4:32pm – Customer 9 enters and sits at the counter. Tanya greets him, gets his drink, then goes to the register to ring in his order. (Order #001-113678)
4:34pm – Tanya returns to the kitchen to work on orders.
4:35pm – Tanya plates an order and takes it out to customer 8. She then returns to the kitchen.
4:38pm – Tanya plates an order and takes it out to customer 9. She then checks on other customers and clears away empty plates.
4:42pm –
Tanya checks on customers 3&4 then goes to get them each a cup of soup. Tanya has not rung in any orders for them yet.4:44pm – Customer 6&7 set cash on the table and leave. Tanya picks up the cash and goes to the register to process the payment. She then cleans off the table they left.
4:48pm –
Tanya goes to the register and rings in the soups and water for customers 3&4. (Order #001-113679) She clears away empty dishes from customer 9 and goes to the dishwasher to rinse them.
4:50pm – Tanya takes a fresh pot of soup from the stove to the soup counter.
4:51pm –
Customer 5 returns. Tanya stands around chatting with her.
4:54pm – Customers 10&11 enter together and sit at a booth. Tanya greets them and gets them drinks. While they look over the menu, Tanya clears away the remaining dishes from customer 9 and takes them to the dishwasher to rinse.
4:57pm – Tanya checks on customers 10&11 then goes to the register to ring in their order. (Order #001-113680) Customer 9 sets cash on the counter and leaves.
4:59pm – Tanya picks up the cash left by customer 9 and takes it to the register to process the payment. Tanya cleans off the counter.
5:00pm – Customers 12&13 enter together and sit at a booth. Tanya is in the kitchen starting the order for customers 10&11.
5:02pm – Tanya greets customers 12&13, gets them drinks then goes to the register to ring in their order. (Order #001-113681)
5:04pm – Tanya returns to the kitchen to work on orders.
5:05pm – Customer 8 goes to the register to pay for his order. Tanya goes to the register to process his card payment and he leaves. Tanya returns to the kitchen.
5:08pm – Customer 14 enters and sits at a booth.
5:09pm – Desiree arrives. She takes order Tanya plated to customers 10&11. Tanya plates an appetizer and takes it out to customers 12&13.
5:10pm – Tanya returns to the kitchen to work on orders. Desiree has not clocked in yet so she goes outside to smoke.
5:13pm – Desiree returns from smoking. She clocks in, grabs a handheld, greets customer 14, rings in her order, then goes to get the customer her drink. (Order #005-30934)
5:15pm – Desiree gets customer 5 a coffee refill. Tanya plates the order for customers 12&13 and Desiree takes it out to them.
5:16pm – Customer 5 leaves again.
5:18pm – Tanya plates the order for customer 14 and Desiree takes it out to her. Tanya checks on customers 3&4 and clears away their empty dishes. They hand her a card to pay for their order. Tanya hands the card to Desiree so she can process the payment while Tanya takes the dishes to the sink.
5:19pm – Desiree checks on customers 10&11 and gets them drink refills. Tanya then goes to the restroom.
5:21pm – Tanya returns from the restroom. Desiree checks on customers 12&13 and gets them drink refills.
5:23pm –
Tanya goes outside to smoke. Desiree clears off the table customer 8 left.
5:25pm – Customers 10&11 go to the register to pay. Desiree processes their card payment and them leave. Desiree clears off the table they just left.
5:30pm –
Tanya returns from her smoke break.5:31pm – Tanya rings in a takeout order for customers 12&13 then goes to the kitchen to work on it. Customer 14 goes to the register to pay. Desiree processes her cash payment and she leaves.
5:36pm – Desiree goes to the kitchen to help Tanya pack up the takeout order for customers 12&13 then takes it out to them.
5:38pm – Customers 12&13 go to the register to pay. Tanya processes their card payment and they leave. Desiree clears off their table and loads rinsed dishes into a dishwasher rack.
5:40pm – Tanya clears the table customer 14 left then tidies up the kitchen. Desiree stands around near by chatting with her.
5:52pm – Tanya gets customers 3&4 new waters. Her and Desiree chat near the register.
5:55pm – An online order comes in. (DD Order #999-23968) Tanya goes to the kitchen to work on the order.
5:57pm – Customer 15 enters and sits at the counter. Desiree greets her, gets her a water & bowl of chili, then goes to the register to ring in her order. (Order #001-113682)
6:00pm –
Customer 5 goes to the register. Desiree now rings in the customers coffee. (Order#001-113683) Desiree processes the customers card payment and she leaves. Tanya packs up the online order.
Summary:
- Ring it, THEN bring it. ALL items must be rung in before being made/taken to the customer, INCLUDING DRINKS!
- Smoking is permitted ONLY during your 30-minute meal break. No additional smoke breaks are allowed during shift.
Owner / Management Comment After Review
Reviewed by: Tom Aldridge
The ring-it, then bring-it policy is fundamental. We don't serve anything unless a table is started on the POS and the item entered. No relying on memory. https://www.aldridgeinc.com/employees/handbook/include/integrity-warn.php
There is no smoking outside of the meal-break. https://www.aldridgeinc.com/employees/handbook/Handbook.php#breaks