Howell
Wednesday, August 12th
2nd Shift

Michael Brown – Kitchen
Kathleen Metz – Cashier

Michael clocked in @ 1:45pm. He was not in full uniform. Michael was missing his apron.
Kathleen clocked in @ 1:45pm. She was in full uniform.

Hours viewed – 2:45pm-4:45pm

2:45pm – There are 2 tables of customers in the restaurant. Customer 1 ordered @2:03pm and is already done eating. (Order #001-112796) Customer 2 ordered @2:17pm, paid @2:24pm, and is also done eating. (Order #001-112797) Michael is in the kitchen working on prep. Kathleen is organizing the drawer under the register.

2:49pm – Kathleen clears away empty dishes from customer 2 and takes them to the dishwasher. Kathleen then works on filling sugars from the table caddies.

2:55pm – Kathleen gets customer 2 a coffee refill. Michael is still working on prep.

2:56pm – Kathleen goes outside for a smoke break.

3:00pm – Kathleen returns from her smoke break. Customer 1 calls her attention and hands her a card to pay for his order. Kathleen goes to the register to process the payment.

3:03pm – After returning the card to customer 1, Kathleen exchanges larger bills from the register for smaller bills from the tip bucket.

3:04pm – Customer 1 leaves. Michael goes to the register, clocks out for break and leaves. Kathleen cleans off the table customer 1 left and checks on customer 2.

3:08pm – Kathleen goes to the end of the beverage counter to work on prep.

3:20pm – Kathleen holds the door open for customer 2 and he leaves. Kathleen cleans off the table he left.

3:22pm – Kathleen returns to prep work.

3:24pm – Kathleen goes to the register, answers the phone and rings in a takeout order. (Order #001-112798) She then returns to prep work.

3:30pm – Kathleen goes to the kitchen to work on the phone order. Michael returns and clocks back in from break.

3:33pm – Michael jumps in to help Kathleen in the kitchen.

3:34pm – Kathleen goes to the register and rings in an employee discounted meal for herself. (Order #001-112799) Kathleen returns to the kitchen to make her order.

3:39pm – Michael packs up the phone order and sets it on the counter. Kathleen plates her order and scrapes the grill clean.

3:41pm – Kathleen goes to the register, clocks out for break and goes to the break table to eat. Michael stands near the register waiting on new customers to enter.

3:42pm – Customers 3&4 enter together and sit at a booth. Customer 5-7 also enter together and sit at another booth. Michael greets customers 3&4 and goes to the register to ring in their drink order. (Order #001-112800) He then gets them their drinks.

3:44pm – The customer who placed the phone order enters and goes to the register. Michael goes to the register to process the customers cash payment, hands him the takeout order, and the customer leaves.

3:45pm – Michael grabs a handheld, greets customers 5-7, and rings in their drink order. (Order #005-30767) He then gets them their drinks.

3:48pm – Michael rings in the food order for customers 5-7. He then goes to customers 3&4 and rings in their food order.

3:52pm – Michael goes to the kitchen to work on orders.

4:00pm – Michael plates the order for customers 5-7and takes it out to them. He then returns to the kitchen to continue working on the other order.

4:06pm – Michael plates the order for customers 3&4 and takes it out to them. They hand his a card to pay for their order. Michael goes to the register to process their payment and returns their card.

4:08pm – Michael gets customers 3&4 coffee refills and checks on customers 5-7. He then returns to the kitchen to tidy up.

4:10pm – Kathleen clocks back in from break. She then processes a split payment for her own order.

4:12pm – Michael and Kathleen both work on prep.

4:14pm – Kathleen clears away empty plates from customers 5-7. They then go to the register to pay for their order. Kathleen processes their card payment and they leave.

4:17pm – Kathleen cleans the table customers left. Customer 8 (a regular) enters and sits at a booth.

4:19pm – Kathleen gets customers 8 a 20oz to-go coffee and a water. Kathleen does not ring in the coffee. Customers 3&4 leave. 20oz to-go coffee: $4.07

4:20pm – Kathleen rinses dishes and loads the dishwasher. Michael chats with customer 8.

4:22pm – Kathleen cleans the table customer 3&4 left.

4:23pm – Michael goes outside for a smoke break.

4:25pm – Michael returns from his smoke break. Customers 9-11 enter together and sit at 2 separate tables. Customer 8 steps outside.

4:27pm – Kathleen greets customers 9-11 and gets them drinks. She then returns to prep work.

4:29pm – Kathleen goes to the register and rings in the order for customers 9-11. (Order #001-112801)

4:31pm – Customer 11 hands Kathleen cash to pay for their order. Kathleen goes to the register to process the payment. Michael works on the order in the kitchen.

4:33pm – customer 11 goes outside to wait for customers 9&10 to be done. Kathleen returns to prep work.

4:40pm – Michael plates the order for customers 9&10 and hands it to Kathleen to take to the customers. Kathleen and Michael return to their prep work.


Summary:

-Smoking is permitted ONLY during your 30-minute meal break. No additional smoke breaks are allowed during shift.