Douglas
Sunday, September 13th
3rd Shift
Logan Hanson – Kitchen
Tana Wallow – Cashier
Logan clocked in @ 9:50pm. He was in full uniform.
Tana clocked in @ 9:50pm. She was in full uniform.
Hours viewed – 10:00pm-12:00am
10:00pm – There are no customers in the restaurant.
Both Logan and Tana are standing around, checking their phones and chatting.10:07pm – Logan checks freezers in the kitchen to see if anything needs to be restocked. Tana restocks to-go containers under the customer counter.
10:08pm –
Logan returns to standing at the end of the counter, on his phone. Tana stands around near the soup counter, also on her phone.10:11pm – Customer 1 enters and sits at the counter.
Tana greets him and gets him a drink. Logan go to the kitchen to wait for the order to be rung.
10:12pm – Tana goes to the register and rings in the order for customer 1. (Order #001-69033) Customer 1 hands cash to Tana to pay for his order. She takes it to the register to process the payment. Logan works on the order in the kitchen.
10:16pm –
Logan goes to the register and rings in a discounted order for himself along with a no bev order. (Order # 001-69034 & 001-69035) He then returns to the kitchen to continue working on the customer order. Tana is standing near the customer counter, talking with customer 1.
10:18pm – Logan plates the order for customer 1 and takes it to him. Logan then returns to the kitchen to work on his own order.
10:26pm – Logan plates his food and sets it on the back prep counter.
10:28pm – Tana goes to the back prep table where Logan shares his food with her.
Logan takes a bite then goes to the end of counter to chat with customer 1 while Tana eats. Both Logan and Tana are eating outside out the break window.10:30pm – Tana returns to standing near the counter. Logan goes back to the kitchen to eat more.
10:36pm –
Logan finishes eating, rinses his dish, and washes his hands. He then gets customer 1 a drink refill.
Tana is still standing around checking her phone and Logan joins her.10:46pm – Tana clears away empty dish from customer 1 and takes it to the sink to rinse.
She then returns to standing around and checking her phone.10:49pm –
Tana goes to the back prep table to finish eating. She puts her plate in the sink and goes back to chatting with Logan and customer 1.
10:55pm – Two online orders come in. (DD Order #999-20845 & 999-20846) Logan washes his hands then works on the orders. Tana chats with customer 1 while checking her phone.
10:59pm – Another online order comes in. (DD Order #999-20847)
11:02pm – Logan packs up the first online order and sets it on the counter to be picked up. He then continues working on orders.
11:04pm – A delivery driver enters to pick up an online order. Tana hands her the order Logan made then the dasher has a seat at the customer counter to wait for another one of the orders.
11:10pm – Customer 1 leaves. Tana goes to the kitchen to help Logan pack up the remaining online orders.
11:11pm – Another delivery driver enters to pick up an online order. Tana hands her and the dasher seated at the counter the online orders just packed and they leave.
11:12pm – Logan tides up in the kitchen. Tana wipes down the counter.
11:13pm –
Both Logan and Tana stand around checking their phones.11:23pm – An online order comes in. (UE Order #999-20848) Logan goes to the kitchen to make the order.
11:30pm – Logan packs up the online order and sets it on the counter.
11:31pm – A delivery driver enters to pick up the online order. Tana hands it to him and he leaves. Logan goes to the walk-in freezer to restock something in the kitchen freezer. He then cleans the grill. Tana goes to the kitchen and runs the dishwasher.
11:34pm – Tana gets a towel and begins wiping down table sign holders.
11:36pm – Tana returns to standing around.
11:39pm – Logan works on prep in the kitchen.
11:42pm – An online order comes in. (DD Order #999-20849) Tana goes to the kitchen to toast bread for the order. Logan also works on the order.
11:46pm – Tana gets the drink for the online order and sets it on the counter.
She then returns to checking her phone.11:49pm – Tana goes to the kitchen to finish packing the online order so Logan can continue doing prep.
11:50pm – Tana sets the online order on the counter, goes to the register, clocks out for break, and leaves.
12:00am – An online order comes in. (DD Order #999-20850) Logan works on the order.
Summary:
Bloodhound Security & Investigations has access to the client's employee handbook policies and required training procedures and considered the applicable materials in evaluating these observations.
- Logan was observed checking his phone and standing around during work time, which conflicts with the handbook’s restrictions on personal phone use and its expectation that employees remain productive and ready to serve.
- Logan rang in a discounted employee meal, then began eating at 10:28pm; the 3rd-shift meal-break window is 12-2 am, and the meal was eaten before that window and in the back prep/work area instead of the designated employee meal area.
- Both employees: at 10:00pm, both were standing around checking phones and chatting when there were no customers in the restaurant, which does not match the handbook’s expectation to stay actively engaged and keep phones put away during work time.
Signoff Action: Written warning prepared for employee signoff.
Owner / Management Comment After Review
Reviewed by: Tom
Lissette, Logan rang in a discounted employee meal, then began eating at 10:28pm; the 3rd-shift meal-break window is 12-2 am, and the meal was eaten before that window and in the back prep/work area instead of the designated employee meal area. Look for his employee meal ticket. See when it was rung and paid, that the items correspond to what he made and at at 10:28. Ring it at full price, and change this report to meal + warning.