Douglas
Sunday, September 13th
3rd Shift
Logan Hanson – Kitchen
Tana Wallow – Cashier
Logan clocked in @ 9:50pm. He was in full uniform.
Tana clocked in @ 9:50pm. She was in full uniform.
Hours viewed – 10:00pm-12:00am
10:00pm – There are no customers in the restaurant.
Both Logan and Tana are standing around, checking their phones and chatting.10:07pm – Logan checks freezers in the kitchen to see if anything needs to be restocked. Tana restocks to-go containers under the customer counter.
10:08pm –
Logan returns to standing at the end of the counter, on his phone. Tana stands around near the soup counter, also on her phone.10:11pm – Customer 1 enters and sits at the counter.
Tana greets him and gets him a drink. Logan go to the kitchen to wait for the order to be rung.
10:12pm – Tana goes to the register and rings in the order for customer 1. (Order #001-69033) Customer 1 hands cash to Tana to pay for his order. She takes it to the register to process the payment. Logan works on the order in the kitchen.
10:16pm –
Logan goes to the register and rings in a discounted order for himself along with a no bev order. (Order # 001-69034 & 001-69035) He then returns to the kitchen to continue working on the customer order. Tana is standing near the customer counter, talking with customer 1.
10:18pm – Logan plates the order for customer 1 and takes it to him. Logan then returns to the kitchen to work on his own order.
10:26pm – Logan plates his food and sets it on the back prep counter.
10:28pm – Tana goes to the back prep table where Logan shares his food with her.
Logan takes a bite then goes to the end of counter to chat with customer 1 while Tana eats.10:30pm – Tana returns to standing near the counter. Logan goes back to the kitchen to eat more.
10:36pm –
Logan finishes eating, rinses his dish, and washes his hands. He then gets customer 1 a drink refill.
Tana is still standing around checking her phone and Logan joins her.10:46pm – Tana clears away empty dish from customer 1 and takes it to the sink to rinse.
She then returns to standing around and checking her phone.10:49pm –
Tana goes to the back prep table to finish eating. She puts her plate in the sink and goes back to chatting with Logan and customer 1.
10:55pm – Two online orders come in. (DD Order #999-20845 & 999-20846) Logan washes his hands then works on the orders. Tana chats with customer 1 while checking her phone.
10:59pm – Another online order comes in. (DD Order #999-20847)
11:02pm – Logan packs up the first online order and sets it on the counter to be picked up. He then continues working on orders.
11:04pm – A delivery driver enters to pick up an online order. Tana hands her the order Logan made then the dasher has a seat at the customer counter to wait for another one of the orders.
11:10pm – Customer 1 leaves. Tana goes to the kitchen to help Logan pack up the remaining online orders.
11:11pm – Another delivery driver enters to pick up an online order. Tana hands her and the dasher seated at the counter the online orders just packed and they leave.
11:12pm – Logan tides up in the kitchen. Tana wipes down the counter.
11:13pm –
Both Logan and Tana stand around checking their phones.11:23pm – An online order comes in. (UE Order #999-20848) Logan goes to the kitchen to make the order.
11:30pm – Logan packs up the online order and sets it on the counter.
11:31pm – A delivery driver enters to pick up the online order. Tana hands it to him and he leaves. Logan goes to the walk-in freezer to restock something in the kitchen freezer. He then cleans the grill. Tana goes to the kitchen and runs the dishwasher.
11:34pm – Tana gets a towel and begins wiping down table sign holders.
11:36pm – Tana returns to standing around.
11:39pm – Logan works on prep in the kitchen.
11:42pm – An online order comes in. (DD Order #999-20849) Tana goes to the kitchen to toast bread for the order. Logan also works on the order.
11:46pm – Tana gets the drink for the online order and sets it on the counter.
She then returns to checking her phone.11:49pm – Tana goes to the kitchen to finish packing the online order so Logan can continue doing prep.
11:50pm – Tana sets the online order on the counter, goes to the register, clocks out for break, and leaves.
12:00am – An online order comes in. (DD Order #999-20850) Logan works on the order.
Summary:
Bloodhound Security & Investigations has access to the client's employee handbook policies and required training procedures and considered the applicable materials in evaluating these observations.
- Both employees were observed standing around and using phones during working time, which conflicts with the handbook's limits on personal phone use and expectation to remain productive.
- Both employees were observed handling employee food in the work area; the handbook requires employee meals to be rung in before any food is prepared, served, or eaten.
- Tana Wallow was observed eating in the back prep area instead of limiting her meal to the designated employee break area.
- Tana Wallow clocked out for break after setting an online order on the counter; breaks must be taken without leaving customer service uncovered.
Signoff Action: Written warning package prepared for employee signoff.
Owner / Management Comment After Review
Tana, personal phone use is not allowed while working, and breaks must be taken only when customer service is covered. Employee meals also must be rung in and handled according to the meal policy before any food is eaten. Going forward, stay off your phone during shifts, take breaks only as directed, and follow the required meal and coverage procedures.