Douglas
Monday, August 3rd
2nd Shift

Aeron Hansen – Kitchen
Wendy Schweissinger – Cashier

Aeron clocked in @ 1:51pm. He was in full uniform.
Wendy clocked in @ 1:51pm. She was in full uniform.

Hours viewed – 4:00pm-6:00pm

4:00pm – There are two tables of customers already in the restaurant with their orders. Customers 1&2 are together and placed their order @3:24pm. (Order #004-28588) Customers 3&4 are together and placed their order @3:27pm. (Order #001-67119) Aeron is in the kitchen working on his own employee discounted order. (Order #001-67120) Customers 1&2 go to the register to pay. Wendy processes their cash payment and they leave. Wendy cleans off their table.

4:02pm – Wendy checks on customers 3&4 and gets them drink refills. She then stands around at the register.

4:03pm – Aeron plates his food and takes it to the break table. He then goes to the register and clocks out for break. Wendy leans on the soup counter and chats with customers 3&4.

4:07pm – Wendy goes to the back to get her phone and shows something to customers 3&4. She then puts her phone away and continues chatting with customers.

4:15pm – Wendy gets customers 3&4 to a to-go box. She then clears away the empty plates and takes them to the dishwasher.

4:17pm – Customers 3&4 ask Wendy for to-go cups for the rest of their drinks. Wendy gets them the cups and the customers hand her a card. Wendy takes it to the register and processes the payment.

4:20pm – Customers 3&4 leave. Wendy cleans off the table they left.

4:24pm – Wendy goes to the register and looks through menu items.

4:29pm – Wendy rings in an employee discounted meal for herself. (Order #001-67121)

4:31pm – Customers 5-7 enter together and sit at a booth. Wendy greets them and rings in their order. (Order #001-67122)

4:33pm – Wendy gets customers 5-7 their drinks.

4:34pm – An online order comes in. (DD Order #999-19922) Wendy goes to the kitchen to work on orders. Aeron goes to the register and clocks back in from break. He then goes to the kitchen to help with the orders.

4:40pm – A delivery driver enters to pick up the online order.
4:41pm – Wendy plates the order for customers 5-7 and takes it out to them. Customer 5 hands Wendy cash to pay for their order. Wendy takes it the register to process the payment.

4:43pm – Wendy clocks out for break. She then goes to the kitchen to plate her order and goes to the break table. Aeron packs up the online order and hands it to the dasher who was waiting. Customer 8 enters and sits at the counter.

4:45pm – Aeron greets customer 8 and rings in his order on a handheld device. (Order#005-31651) Aeron gets the customer his drink then goes to the kitchen to work on the order and tidy up the kitchen.

4:52pm – Aeron plates the order for customer 8 and takes it out to him. Aeron then returns to the kitchen to rinse egg pans. It appears Aeron is wearing an ear bud in one ear.

4:54pm – Aeron checks on customers and gets them drink refills. He then makes a fresh pot of coffee.

4:56pm – Aeron goes to the kitchen to tidy up and unload the dishwasher.

4:59pm – Aeron paces around near the register.

5:02pm – Aeron goes to the kitchen to make sure the coolers are stocked, wipes down the counter top, and rinses dishes to put load into a dish rack.

5:06pm – Aeron checks on customers and clears away empty plates. Customer 8 hands Aeron cash. Aeron takes it to the register to process the payment.

5:07pm – Customers 5-7 and customer 8 all leave. Aeron begins cleaning the areas they left.

5:09pm – Customers 9&10 enter together and sit at a booth.

5:11pm – Aeron greets customers, gets a handheld, and rings in their order. (Order #005-31652)

5:14pm – Wendy returns, clocks back in from break, and wipes down a table. Aeron gets drinks for customers 9&10 then goes to the kitchen to work on their order.

5:18pm – Wendy cleans up the break table.

5:19pm – Customer 11 enters and sits at the counter. Wendy greets him with a water and gets a handheld to ring in his order. (Order #004-28589)

5:21pm – Customers 12&13 enter together and sit at the counter. Wendy greets them then goes to the register to ring in their order before getting their drinks. (Order #001-67123) Aeron plates order for customers 9&10 and takes it out to them. He returns to the kitchen to work on the next order.

5:25pm – Wendy checks on customers and gets drink refills.

5:27pm – Wendy goes to the restroom.

5:29pm – Wendy returns from the restroom and stands at the front counter.

5:31pm – Wendy checks on customers again.

5:33pm – Aeron plates the order for customers 12&13 and Wendy takes it out to them. Aeron tidies up in the kitchen.

5:34pm – Wendy goes to the break table to get money from her purse to pay for her order.

5:37pm – Aeron puts on gloves and works on kitchen prep.

5:38pm – Wendy processes her card payment, puts her purse away, then stands around up front.

5:41pm – Wendy clears away empty plates from customers at the counter, rinses them at the sink, and loads the dishwasher.

5:42pm – Customer 12&13 go to the register. Wendy processes their cash payment and they leave. She then cleans the counter where they left from and stands around.

5:50pm – Wendy checks on customers 9&10 and clears away empty plates. She takes them to the back to rinse and place into a dish rack. Aeron is still working on prep.

5:52pm – Wendy returns to standing out near the front counter.

5:53pm – Customers 9&10 hand Wendy cash to pay for their order. She takes it to the register to process their payment.

5:56pm – Customer 11 goes to the register to pay for his order. Wendy processes his cash payment and he leaves.

5:57pm – Wendy cleans the counter. Customers 9&10 leave. Wendy clears their table and rinses dishes. Aeron continues to work on prep.



Summary: