Douglas
Monday, September 21st
2nd Shift

Aeron Hansen – Kitchen
Wendy Schwessinger – Cashier

Aeron clocked in @ 1:51pm. He was in full uniform.
Wendy clocked in @ 1:50pm. She was in full uniform.

Hours viewed – 2:30pm-4:30pm

2:30pm – There are no customers in the restaurant. There is one off duty employee sitting at a booth after giving some paperwork to Allison. Wendy is in the kitchen making a fresh pot of soup. Aeron is also in the kitchen working on prep.

2:32pm – Wendy wipes down the customer counter then rinses a pot in the sink.

2:33pm – The off duty employee leaves.

2:34pm – Wendy cleans off the glass doors.

2:38pm – Wendy goes to the restroom. Customers 1&2 enter together and sit at a booth. Aeron stops prep to greet them. He grabs a handheld and rings in their order. (Order #005-32358)

2:40pm – Wendy returns from the restroom. She gets the drinks for customers 1&2 while Aeron goes to the kitchen to work on the order.

2:43pm – Wendy restocks to-go cups & containers then wipes down the beverage station.

2:47pm – Wendy gets customers 1&2 a coffee refill.

2:48pm – Aeron plates the order for customers 1&2 and Wendy takes it to them. Aeron then tides up in the kitchen. Wendy restocks napkins throughout the restaurant.

2:50pm – Aeron returns to prep work. Wendy wipes down counters and cleans the soda machine..

2:57pm – Wendy dumps an old pot of soup and rinses the pot. Aeron is still working on prep.

2:58pm – Wendy checks on customers 1&2. Customers 3&4 enter together and sit at a booth. Wendy greets them.

3:01pm – Wendy gets customers 3&4 their drinks then goes to the register to ring in their order. (Order #001-69339)

3:04pm – Aeron begins making the order for customers 3&4. Wendy checks on customers 1&2 then goes back to wash a pot in the sink.

3:07pm – Wendy takes a fresh pot of soup from the stove to the soup warmers.
3:08pm – Wendy gets customers 3&4 a cup of coffee. She then goes to the register to add it to their order.

3:10pm – Aeron plates the order for customers 3&4 and sets it on the counter. Wendy takes the order to the customers.

3:12pm – Aeron returns to prep work. Wendy returns to the dishes.

3:14pm – Wendy checks on customers 1&2. Customer 5 enters and sits at a booth.

3:15pm – Wendy greets customer 5 and gets him a drink. Customer 1 goes to the register to pay.

3:16pm – Wendy goes to the register to process the cash payment for customer 1&2. Customer 1 returns to the booth with customer 2.

3:17pm – Wendy makes a fresh pot of coffee then grabs a handheld to ring in the order for customer 5. (Order #004-29112)

3:18pm – Customers 1&2 leave. Aeron begins making the order for customer 5.

3:19pm – Customers 6&7 enter together and sit at a booth. Wendy greets them, rings on their drink orders separately on a handheld, then get them their drinks. (Order #005-32359 & #000-6085)

3:22pm – Wendy rings in the rest of the orders for customers 6&7.

3:24pm – Aeron plates the order for customer 5 and takes it to him. He then returns to the kitchen to work on the orders for customers 6&7.

3:27pm – Wendy checks on customers 3&4 and gets them a to-go container. She then clears away their empty dishes.

3:30pm – Wendy cleans off the table customers 1&2 left and checks on customer 5.

3:32pm – Wendy checks on customers 3&4. They hand her a card to pay for their order. Wendy takes it to the register to process the payment. She returns the card to the customers and they leave.

3:34pm – Aeron plates the orders for customers 6&7 and Wendy takes the food to them. Aeron tides up his area. Wendy checks on customer 5 and gets him a drink refill. She then stands at the register chatting with customers.

3:39pm – Wendy clears away an empty dish from customer 5 and rinses it in the sink.

3:41pm – Customer 5 hands Wendy cash to pay for his order as he walks to the door to leave. Wendy takes the cash to the register to process the payment. Aeron is loading/running the dishwasher.

3:42pm – Customers 8&9 enter together and sit at a booth. Wendy greets them, goes to the register to ring in their drink order, then gets their drinks. (Order #001-69340)

3:45pm – Wendy cleans off the table customers 3&4 left. Aeron paces the kitchen waiting for customers 8&9 to place their order.

3:46pm – Aeron grabs a handheld and checks on customers 8&9. He then grabs a towel and wipes down a table.

3:47pm – Wendy goes to the register and rings in an employee discounted order for herself. (Order #001-69341)

3:49pm – Wendy goes to the kitchen to work on her order. Aeron checks on customers 6&7 and clears away empty dishes. He then gets a handheld and rings in the food order for customers 8&9.

3:51pm – Aeron goes to the kitchen to work on customer order. Allison comes out of the office and goes to the register to ring in a full price order for herself. (Order #001-69342) Aeron drops Allison’s order in the fryer.

3:52pm – Allison processes a cash payment for her order.

3:53pm – Wendy plates her food and sets it on the prep counter. She then checks on customers 6&7 and gets them a to-go box. Wendy goes to the register, clocks out for break, and goes to the break table to eat.

3:55pm – Allison plates her order, returns to the office to gather her things, and leaves. Aeron continues working on the order for customers 8&9.

3:58pm – Aeron plates the order for customers 8&9 and takes it out to them. He checks on customers 6&7 and clears away any empty plates.

4:00pm – Customer 6 goes to the register to pay for her order. Aeron processes her card payment. Customer 7 also goes to the register to pay. Aeron processes her card payment as well and both customers 6&7 leave.

4:02pm – Aeron cleans off the table customers 5 and 6&7 left.

4:06pm – Aeron paces around.

4:11pm – Aeron checks on customers 8&9, clears away their empty plates, then stands around near the register.

4:14pm – Customers 8&9 go to the register to pay. Aeron processes their card payment and they leave. He then cleans off their table.

4:18pm – Aeron paces around the restaurant.

4:26pm – Wendy returns and clocks back in from break. Aeron goes to the register and rings in an employee discounted order for himself. (Order #001-69343)

4:27pm – Wendy runs the dishwasher.

4:28pm – Aeron processes a cash payment for his order.

4:29pm – Aeron goes to the kitchen to make his order. Wendy goes to the register and processes a card payment for her order.

Bloodhound Security & Investigations has access to the client's employee handbook policies and required training procedures and considered the applicable materials in evaluating these observations.

• Aeron Hansen was documented pacing around and standing around near the register instead of staying actively engaged with work duties, which is inconsistent with the handbook’s shift expectations.
• Aeron rang in an employee discounted meal for himself and then went to the kitchen to make it; the handbook requires employee meals to be rung in before they are prepared.
• On a 2nd shift, the authoritative employee meal-break window is 3-5 pm; Aeron’s meal was rung in at 4:26 pm, which is within that window.
• The report shows Aeron continued to serve customers and handle payments during the shift, but also had periods of idle time that should be avoided when work remains to be done.

Prior similar warning history: A prior warning for Aeron Hansen addressed materially similar productivity concerns, including pacing around and standing around near the register instead of staying actively engaged in work duties.

Signoff Action: Written warning prepared for employee signoff.